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Video Examples for Navigating Difficult Conversations

Mohana Karlekar

Navigating difficult conversations with pts can be daunting especially if you have never seen someone do one well before. Conversations should follow a logical and sequential approach. much like any procedure we perform in medicine. Like all procedures, practice makes us better

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QR code for difficult conversations video

Good communicators have both formulated their message and identified which communication strategy to use before they initiate a conversation. Here are some suggestions for “Navigating Difficult Conversations” - Step 1. Determine your message—keep it simple and short - Step 2. Identify what type of news you are communicating: breaking bad news, assessing understanding of information, communicating prognosis, or navigating goals of care - Step 3. Pick the video that best suits your purpose

SPIKE framework for difficult conversations